Book with Confidence
we've got you, always
Our policies exist to make every visit seamless, respectful, and relaxing — for you and every client we serve.
BOOKING & DEPOSITS
Booking & Deposits
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A $25 non-refundable deposit is required to confirm your appointment
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Deposit is applied toward your total service cost
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Appointments are not held without a deposit — first come, first confirmed
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Deposits can be made securely online at time of booking
CANCELLATION
Cancellation Policy
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24-hour notice required to reschedule without penalty
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Cancellations with less than 24 hours notice forfeit the deposit
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No-call, no-show appointments forfeit the deposit
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Repeat no-shows may be required to prepay in full for future services
LATE ARRIVALS
Late Arrivals
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A 10-minute grace period is extended for all appointments
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After 15 minutes, the appointment may be cancelled and the deposit forfeited
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Service time cannot be extended for late arrivals — out of respect for the next client
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If you're running behind, text us at 818-255-6817 as early as possible
CHILDREN & GUESTS
Children & Guests
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No additional guests or children in the service room during appointments
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Top Pick is a focused, peaceful environment — we want your full relaxation
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If you have a special circumstance, reach out before your appointment
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HEALTH & SAFETY
Health & Safety
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Please disclose all allergies and skin sensitivities before any service
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Services may be declined if health or safety concerns are present
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All tools and implements are sanitized and sterilized between every client
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We use professional-grade, skin-safe products in all services
SATISFACTION GUARANTEE
Your Satisfaction
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Complimentary adjustments available within 48 hours of your appointment
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Wear contacts if needed — eye patches go over contact lenses during lash services
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Arrive with clean, makeup-free lashes for lash extension appointments
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If you have any concerns post-appointment, reach out — we're here for you